Michael Gross

Technical Communications

I'm a bit of a geek with an artistic side that loves to craft great documentation.

I live and work in the rolling hills of North Carolina.

Expertise

Writing

System
Compliance
Process
User
Knowledge
Communications

Clean, focused writing tells your story

Analysis

Requirements
Compliance
Process
Structured documentation

Inciteful questions draw out details and plug gaps

Graphic Design

Design & Layout
Illustration
Images
Slide shows
Web wiki pages

When words alone aren't enough

Skills

Page Layout

InDesign, FrameMaker, QuarkXpress, Acrobat Pro

Illustration

Visio, Illustrator & Inkscape; Photoshop & Krita; SnagIt & RoboScreenCapture; PRO/Engineer CAD

Content Management

Confluence, SharePoint, PτC Arbortext-Documentum & Adobe Structured FrameMaker XML editors

HTML+CSS

Web editors, Web Developer browser tools

Office

Microsoft Word, Excel, PowerPoint, Outlook, OneNote, OpenOffice, Joplin markdown editor

Operating Systems

Light administration of Windows, Linux and macOS

Education

Bachelor's Degree

Industrial Engineering

Texas A&M University

Master's Coursework

Program Manager's Course

Defense Systems Management College
(now the Defense Acquisitions University)

Master's Coursework

Information Systems Management

University of Denver
Virginia satellite campus

Experience

Information Security Analyst III(remote)November 2019–present

Senior Technical Writer(remote)October 2017–September 2019

Technical Writer 4(remote)March 2017–August 2017

Technical WriterMiami, Fla. (on site)August 2016–March 2017

Technical Writer 3(remote)November 2014–May 2016

SEO Content WriterFreelance (remote)June 2014–December 2014

Data Center Technical WriterMoncks Corner, S.C. (on site)November 2013–April 2014

Marketing CommunicationsOdum, Ga.July 2012–August 2013

Graphic DesignerImprint Warehouse, Hinesville, Ga.December 2011–March 2012

Technical Writer Bloomington, Minn. (on site)September 2010–October 2011

Samples

These samples show the application of the documenation skills noted. Non‑disclosure agreements prohibit displaying samples of work done in the information technology arena.

Copywriting

Media Collateral, Brochures, Newsletters

View Samples

User Manuals

Instructional Writing, Book Design, Icon Design

View Excerpt

SEO Content

Writing, Illustration, Photo Editing

View Excerpt

Logos & Branding

Design, Illustration, Marketing

View Samples

Print Catalogs

Design, Layout, Photo Editing, Marketing, Writing

View Excerpt

Cover Design

Design, Photo Editing,

View Excerpt

Brochures

Writing, Design, Photo Editing

View Sample

Display Ads

Design, Layout

View Sample

Colophon

Tools: Pinegrow Web Editor for HTML and CSS, Canon S95, Darktable and Krita for images, Inkscape for icons, and FontForge for font tweaks, all on elementary OS Linux

Resources: Bootstrap 4 framework for responsive layout as well as D-DIN Condensed Light and Luiss Serif for typefaces